 FREQUENTLY ASKED QUESTIONS
Q. How can I open a ticket?
A. You can do so by
clicking here.
Q. How can I "secure" my website so that browsers show a lock next to my domain name instead of seeing "Not secure" next to it?
A. You have to log into your hosting account at www.accountsupport.com/controlpanel.
Then, click on "Domain Central" tab and click on your displayed domain name. Then click on the "Security" tab - you'll then find out whether your SSL is curently 'enabled' or 'disabled'.
Be sure the SSL is ENABLED. If it is not, click the box to "Enable Free SSL".
This next step may be required to ensure that both the non-www [mywebsite.com] and www [www.mywebsite.com] part of your web address show that your website is secure.
In the file manager, switch from 'Manage Files & Directories' to 'Settings', and verify that the box 'Show System Files' is checked. If it is not, check the box. Now switch back to
'Manage Files & Directories' and click the green pencil to edit the file called '.htaccess'. Copy and Paste the code below on to the blank page and click the 'Save' button.
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [R=301,L]
Q. How can I "unlock" my domain name?
A. If your domain name is registered with 123cheapdoamins.com, you can unlock and lock the domain by
clicking here. Then choose the domain.
Next, click on "domain locking", and choose "disable". To re-enable, do the same thing.
Q. What are some reasons for getting my own website?
A. To improve your business image and customer service, find new prospects, increase visibility, expand your market, reduce costs and communicate with a specific target group.
Q. What is a domain name?
A. A domain name [Web address] is your Internet identity. Customers will remember and use this address to find your web site, your products, or your services.  More Info. on this Topic
Q. How can I find out if the domain name I want is already being used?
A. Ask us. We offer Domain Name research at no cost or obligation.
Q. What is web hosting and why do I need it?
A. All web sites must reside on an Internet server, or web host, so that they can be viewed over the Internet. More Info. on this Topic
Q. What is domain name "masking"?
A. What masking does is show your domain name instead of our website's address and directory.
Q. Are there disadvantages to domain name "masking"?
A. Yes. If the visitor 'refreshes' a web page, other than the main page, he/she will always be taken back to your 'home page'. Another disadvantage is that if the visitor saves the website in his/her favorites file, the original web page site location will be saved, not the masked web address.
Q. How will I make changes to my website once it's up and running?
A. You simply login to your account and enter your user id and password. Then, follow our simple tutorial to update the pages you want.
Q. Why is it that when I make text changes to my website, the 'old' text is still there?
A. More than likely the issue is that your computer has 'cached' your website and is still showing you the 'old' page.
To remedy the problem, just click on the 'refresh' button located at the top of your web browser's toolbar, or you can simply hit the 'F5'
key on your computer's keyboard. This will display your updated page. If the problem still exists, you didn't
save your new text when you updated it in the control panel. [See our page entitled UPDATING THE TEXT OF YOUR WEBSITE for a quick review.
Q. Can you design a logo for my website?
A. Yes. But you'll need to keep in mind that we are website designers, NOT graphic designers. If you want
a top-quality high-resolution logo, have it designed by a graphic artist. If you or your graphic designer provide us your logo, we will then be able to use it on your website.
Q. Will I be able to maintain my website myself without knowledge of website design?
A. Yes and no. We design the site; you'll be easily able to update the text using our simple tutorial and your website's online Control Panel.
If it's other things you want to add [photos, flyers, etc] you'll need to know aspects of the HTML programming language.
Q. So, how will I add photos, flyers, etc?
A. We suggest you hire us on an hourly basis for assistance. More Info. on this Topic
Q. Can I get parts of my website password-protected so that only authorized viewers can view the pages?
A. Yes. For more information about this service click here.
Q. Do you build e-mail databases and do mass e-mailings?
A. No, we do not.
Q. Can you place a form on my page so that visitors can fill it out and submit it to me?
A. Yes. However, some types of Form mail, as this is known, is now blocked by many Internet Service Providers due to spam issues. If this is the case, we suggest a traditional e-mail link.
Q. Will pop-up ads or banner ads be placed on my site?
A. Absolutely not. Annoying ads and pop-ups never will appear on your site. You can, however, have your own pop-ups, banners, and advertisements on your website if you so choose. Having sponsors or advertisers may be a great way to defer the cost of your website costs.
Q. Suppose my website needs a change over time as my business grows. Can I add pages to my exisiting website?
A. Yes. For pricing, see our Website Maintenance page.
Q. Can I contact you by phone if further questions come up?
A. Yes. Phone us at 609.240.4479.
Q. Do I have to sign a contract to use your service?
A. No contract is necessary.
Q. How much will all this cost me?
A. As with any service, costs vary depending on requirement. Web design and print are no different.
We appreciate that this is often the first question people want answered and as such we offer an initial free
consultation in which we ask a set of questions to start understanding the implications of our potential clients'
requirements.
Q. How long will it take to get my website up and running?
A. In most cases, 3-5 days is all it will take.
Q. I received a statement in the mail from Domain Registry of America. The invoice gives the impression that our domain name is up for renewal and is about to expire. Is this legit?
A. If you received one of these letters, ignore it! Do NOT complete the payment slip at the bottom or make any payments to this company. If we handled your domain name registration, we will mail you an invoice when it is time to pay for or renew your services.
Q. How do I pay my bill?
A. We will mail you an invoice when it is time to pay for or renew your services. You have 14 days from the date of the invoice to mail us a personal check or money order.
Q. Can I pay my bill online?
A. Sure. But we first have to create an online invoice link for you so let us know if you want to pay this way. We accept PayPal, Visa, Master Card, American Express or Discover Card.
Q. What happens if my invoice is not paid on time?
A. We cancel your account and wish you well in your future endeavors.
Do you have a question that we haven't addressed here? If so,
E-mail us at sales@taylorapp.com and we'll do our best to answer it.
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